Newnex FAQ
General FAQ
You may contact us by inquiry through our contact page. We can also be reached by phone at (408) 986-9988, by fax at (408) 986-8024, and by mail at 3041 Olcott Street, Santa Clara, CA 95054. Our regular business hours are 8:00 to 17:30 Pacific Time, Monday ‒ Friday.
Newnex accepts the following payment methods in US Dollars:
- VISA, MasterCard, American Express, Discover
- Cash on Delivery (COD) for domestic customers only
- Pay In Advance: Wire payment, Net terms(Newnex approval required prior to purchase), Check, Cashier Check, Money Order, Paypal; $20 for each returned check
- Purchase Orders: Government POs; for institution and business POs net terms could be granted with credit approval.
There is a 4% credit card bank surcharge if the invoice amount is over $1000.
There is a $25 wire transfer fee for international orders that are paid by wire payment. This fee will be waived if the invoice amount is over $1000.
There is a $5 handling fee for orders that are $25 or less.
The Newnex office is located at 3041 Olcott Street, Santa Clara, CA 95054, USA. If you are able to come to our office to pick up your order, our sales representative can call when your order is available and schedule a time you can pick it up. We refer to this as "Will-Call".
Newnex offers the following shipping methods:
- UPS/FedEx/DHL: Ground, 3-Days, 2-Days, Next Day, and other services.
- US Global Express Mail for international
- "Will-Call": With advance notice the customer may call the Newnex and come to our office to pick up their order.
- Shipping and handling costs are dependent on method of shipping, distance, and total weight of the order.
Newnex offers in stock products, custom design cables and OEM product services, please see below for the typical lead time of each type of product.
In‑stock item, can be shipped out from California, USA within 1‑2 business day.
Custom design cables with existing connector lead time is 4‑6 weeks.
Custom and OEM cables and products that with non‑existing connector design or any other special requirement lead time is 6‑8 weeks.
Please submit an inquiry through our contact page with the product number you are interested in to request for 2D or 3D product drawings.
Cable FAQ
Newnex cable, by default, is measured from tip to tip.
| Cable Length (Tip to Tip) | Tolerance |
| Under 2000mm | ⁺ ∕ ⁻ 20mm |
| 2000mm to 2999 mm | ⁺ ∕ ⁻ 30mm |
| 3000 mm to 5999 mm | ⁺ ∕ ⁻ 50mm |
| 6000 mm and above | ⁺ ∕ ⁻ 100mm |
| Cable Type | Low Temp Limit | High Temp Limit |
| USB 2.0 | ‑10 °C | 85 °C |
| USB 3.0/3.1 | ‑20 °C | 85 °C |
| 1394 FireWire | ‑10 °C | 85 °C |
| GigE Vision | ‑10 °C | 85 °C |
| Cable Type | UL Conformance |
| USB 2.0 | UL VW‑1 |
| USB 3.0/3.1 | UL VW‑1 |
| 1394 FireWire | UL VW‑1 |
| GigE Vision | UL VW‑1 |
| Cable Type | Differential Impedance |
| USB2.0 | 90 Ω |
| USB3.0 | 90 Ω |
| 1394 FireWire | 110 Ω |
| GigE Vision | 100 Ω |
Newnex cable assembly follows specification requirements for the standard cable configurations. Custom wiring scheme are available to order upon request.
| Overmold Size | Core Size |
| 40mm x 18mm | 14.2mm x 6.35mm x 28.5mm |
| 22mm x 19mm | 14.2mm x 6.35mm x 13.5mm |
| 32mm x 17mm | 14.2mm x 6.35mm x 28.5mm |
The standard location of the ferrite core is 50mm from the end of the connector. If you want to place it in a different location, please specify when you submit the inquiry. Be aware, the distance from the ferrite core to the connector end must be greater than or equal to 50mm.
Newnex cables are constructed with UL recognized raw cable material with compliant AWM style and assembled following the corresponding connectivity standard.
AWM style number varies on the specific configuration and length of a cable. For UL system certification of a specific product, it is usually done with customer paying for the cost.
Yes, all the USB cable assemblies Newnex manufactures are properly shielded based on the shielding effectiveness requirements from USB-IF standards. Extra shielding beyond the standard requirements can be requested.