Newnex FAQ

You may contact us by inquiry through our contact page. We can also be reached by phone at (408) 986-9988, by fax at (408) 986-8024, and by mail at 3041 Olcott Street, Santa Clara, CA 95054. Our regular business hours are 8:00 to 17:30 Pacific Time, Monday ‒ Friday.

Newnex accepts the following payment methods in US Dollars:

• VISA, MasterCard, American Express, Discover
• Cash on Delivery (COD) for domestic customers only
• Pay In Advance: Wire payment, Net terms(Newnex approval required prior to purchase), Check, Cashier Check, Money Order, Paypal; $20 for each returned check
• Purchase Orders: Government POs; for institution and business POs net terms could be granted with credit approval.

There is a 4% credit card bank surcharge if the invoice amount is over $1000.

There is a $25 wire transfer fee for international orders that are paid by wire payment. This fee will be waived if the invoice amount is over $1000.

There is a $5 handling fee for orders that are $25 or less.

The Newnex office is located at 3041 Olcott Street, Santa Clara, CA 95054, USA. If you are able to come to our office to pick up your order, our sales representative can call when your order is available and schedule a time you can pick it up. We refer to this as "Will-Call".

Newnex offers the following shipping methods:

• UPS/FedEx/DHL: Ground, 3-Days, 2-Days, Next Day, and other services.
• US Global Express Mail for international
• "Will-Call": With advance notice the customer may call the Newnex and come to our office to pick up their order.
• Shipping and handling costs are dependent on method of shipping, distance, and total weight of the order.

Newnex offers in stock products, custom design cables and OEM product services, please see below for the typical lead time of each type of product.

In‑stock item, can be shipped out from California, USA within 1‑2 business day.

Custom design cables with existing connector lead time is 4‑6 weeks.

Custom and OEM cables and products that with non‑existing connector design or any other special requirement lead time is 6‑8 weeks.

Please submit an inquiry through our contact page with the product number you are interested in to request for 2D or 3D product drawings.

Newnex cable, by default, is measured from tip to tip.

Newnex cable assembly follows specification requirements for the standard cable configurations. Custom wiring scheme are available to order upon request.

The standard location of the ferrite core is 50mm from the end of the connector. If you want to place it in a different location, please specify when you submit the inquiry. Be aware, the distance from the ferrite core to the connector end must be greater than or equal to 50mm.

Newnex cable assemblies are built using UL Recognized Appliance Wiring Material (AWM) that complies with UL 758 construction and safety standards. These materials are selected to meet requirements such as voltage and temperature ratings, insulation thickness, and flame resistance, including the VW-1 vertical flame test when applicable.

Each cable’s AWM style number may vary depending on its configuration. While Newnex cable assemblies themselves are not individually UL Listed, they are constructed using materials that meet UL safety criteria, making them suitable for integration into systems that require UL compliance.

If a complete UL system certification is required for a specific end-use application, this is typically managed at the system level and may involve additional certification steps.

Yes, all the USB cable assemblies Newnex manufactures are properly shielded based on the shielding effectiveness requirements from USB-IF standards. Extra shielding beyond the standard requirements can be requested.