Return Policy

General RMA Terms and Conditions

  • All returns must have an RMA number issued by Newnex.
  • All RMA Returns must be requested within 30 days from the invoice date.
  • The RMA number is valid for up to 15 days from the date issued.
  • Custom cables are not eligible for return unless defective.
  • For returns without defect, a 15% restocking fee will be charged.
  • Refund will be issued only after the returned units are received and examined by Newnex.
  • If you purchase Newnex products from a distributor or a reseller, you may request technical information from Newnex. But returns and refunds need to be done through that Newnex distributor or reseller.

Warranty Return

Replacement or Repair within Warranty

  • Newnex products come with one year limited manufacturer warranty from the invoice date for repair or replacement if they are defective.
  • The warranty will be void if the warranty seal on the product is broken.
  • If the returned units are received without defects, Newnex will return the units back and the customer shall be responsible for the round trip shipping cost.
  • The replacement or repaired unit will be sent to the customer after the returned units are received and examined by Newnex.

Replacement or Repair out of Warranty

  • Newnex will charge customer examination fee for $50/unit.
  • Repairing or replacement fee varies for each case. Customer will be notified for the repair cost before Newnex proceeds the repairing.
  • Customer will be responsible for round trip shipping costs.

Return Process

  • Please visit Newnex technical support page: Technical Support to request for return or technical support.
  • Customer is required to provide serial numbers and warranty label pictures of the products if needed
  • Newnex will issue RMA number if it meets the Newnex return policy.
  • After the RMA number is issued, you may return the RMA unit to the following address with the issued RMA number included in the package. Packages that do not have a valid RMA number will be rejected.

    Newnex Technology Corp.
    Attention: RMA Return
    3041 Olcott St.
    Santa Clara, CA 95054, USA

  • Normally customer is responsible for the shipping cost of returning products to Newnex.
  • In case a customer needs replacement units before Newnex receives the returned units, the replacement units will be treated as a new order.

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