Newnex Return Policy and RMA

General RMA Terms and Conditions

• All returns must have an RMA number issued by Newnex.
• All RMA Returns must be requested within 30 days from the invoice date.
• The RMA number is valid for up to 15 days from the date issued.
• Custom cables are not eligible for return unless defective.
• For returns without defect, a 15% restocking fee will be charged.
• Refund will be issued only after the returned units are received and examined by Newnex.
• If you purchase Newnex products from a distributor or a reseller, you may request technical information from Newnex. But returns and refunds need to be done through that Newnex distributor or reseller.
• Please note that shipping charges are not refundable once an order has been shipped, even if the item is later returned for a refund.

Warranty Return

Replacement or Repair within Warranty

• Newnex products come with one year limited manufacturer warranty from the invoice date for repair or replacement if they are defective.
• The warranty will be void if the warranty seal on the product is broken.
• If the returned units are received without defects, Newnex will return the units back and the customer shall be responsible for the round trip shipping cost.
• The replacement or repaired unit will be sent to the customer after the returned units are received and examined by Newnex.

Replacement or Repair out of Warranty

• Newnex will charge customer examination fee for $50/unit.
• Repairing or replacement fee varies for each case. Customer will be notified for the repair cost before Newnex proceeds the repairing.
• Customer will be responsible for round trip shipping costs.

Return Process

• Please visit Newnex technical support page: Technical Support to request for return or technical support.
• Customer is required to provide serial numbers and warranty label pictures of the products if needed
• Newnex will issue RMA number if it meets the Newnex return policy.
• After the RMA number is issued, you may return the RMA unit to the following address with the issued RMA number included in the package. Packages that do not have a valid RMA number will be rejected.

  Newnex Technology Corp.
  Attention: RMA Return
  3041 Olcott St.
  Santa Clara, CA 95054, USA

• Normally customer is responsible for the shipping cost of returning products to Newnex.
• In case a customer needs replacement units before Newnex receives the returned units, the replacement units will be treated as a new order.